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Frequently Asked Question
Home > F A Q
1.Getting Started
What is Process Cheetah?
Process Cheetah is an all-in-one AI-powered automation platform designed to help small and medium businesses automate social media, appointments, reviews, and CRM tasks.
Who is Process Cheetah for?
It’s built specifically for small and medium-sized businesses looking to save time, cut costs, and scale faster using automation.
Do I need any technical skills to use it?
Not at all! Process Cheetah is designed to be simple and user-friendly—even for non-technical users.
Do I need to install any software?
No. Process Cheetah is 100% cloud-based. You can access it from any browser.
Can I see a demo first?
Absolutely! Just click “Watch Demo” on the homepage to see it in action.
How do I sign up?
Just click the “Get Started” button on our homepage, and follow the signup process.
Is there a free trial?
No! We don't offer free trial. Instead we want 30 days money back guarantee.
How long does setup take?
Most users are fully set up in under 30 minutes using our guided onboarding.
Is this only for tech businesses?
Not at all. Process Cheetah works for any business—from salons to coaches to local shops.
Can I cancel during the subscription?
Yes, you can cancel anytime—no questions asked.
2.AI Agents Explained
What are AI Agents in Process Cheetah?
AI Agents are smart tools that handle specific tasks like creating social media posts, booking appointments, or replying to reviews—automatically.
How does CheetahSocial work?
CheetahSocial generates content and images based on your brand settings and schedules posts across your social media accounts.
Can I review posts before they go live?
Yes. You can preview, edit, and approve posts—or let the AI handle it end-to-end.
What does CheetahReview do?
It monitors your Google and Facebook reviews and responds automatically using your brand voice and sentiment settings.
Are AI Agents customizable?
Yes, you can set tone, voice, themes, and content preferences in the settings.
What platforms does CheetahSocial post to?
It supports Facebook, Instagram, LinkedIn, and more.
How does CheetahBooker book appointments?
It uses a chatbot, text message or Whatsapp message to have a conversation with your customer and books appointments directly into your Google or Outlook calendar.
Can CheetahBooker qualify leads?
Yes. You can set questions for the bot to ask before booking the meeting.
Can I edit or override AI replies to reviews?
Absolutely. You can edit or approve responses manually if you prefer.
Will the AI learn over time?
Yes. Our AI Agents improve based on engagement data and user feedback.
3.CRM & All-in-One Platform
What is CheetahCRM?
CheetahCRM is your command center—managing leads, contacts, customer messages, reviews, and more in one place.
Is the CRM included in the bundle?
Yes. Every subscription comes with full access to the built-in CRM.
Can I build websites or funnels inside Process Cheetah?
Yes. You can create full websites, landing pages, and sales funnels using our drag-and-drop builder.
Can I send emails and text messages from the CRM?
Absolutely. You can create campaigns, automations, and send bulk or one-to-one messages.
Does it integrate with other tools?
Yes. Process Cheetah connects with major tools via Zapier, webhooks, and native integrations.
Can I track customer activity?
Yes. You get full visibility into messages, bookings, and review interactions for each customer.
Can I create pipelines and stages?
Yes. Cheetah CRM lets you manage your sales pipeline with custom stages and automation triggers.
Can I automate follow-ups?
Definitely. You can set rules to follow up via email or SMS automatically based on customer actions.
How does it compare to other CRMs?
Unlike most CRMs, ours is fully integrated with AI Agents, so it's more powerful out-of-the-box and saves you money.
Do I need separate tools for marketing and CRM?
No. Everything you need is included in one simple platform.
4.Pricing & Billing
How much does Process Cheetah cost?
The full bundle is $199/month or $1990/year (2 months free).
Are there any setup fees?
No. There are no hidden or setup fees.
Can I pay annually?
Yes. You’ll get a discount when you choose annual billing.
Is the CRM included in the price?
Yes. All AI Agents and CRM features are part of one subscription.
Are there any additional charges?
Yes, there are additional charges based on usage. These are additional infrastructure charges like text message, make a call, Whatsapp message etc.
Are updates and new features included?
Yes. All future updates are included in your plan.
Do you offer refunds?
Yes, we do offer full refund within the 30 day money-back guarantee period.
Is there a free plan?
Not currently, but we do offer a risk-free 30 days money back guarantee with full access.
Can I switch between monthly and yearly plans?
Yes. You can change your billing cycle anytime.
How do I cancel my subscription?
You can cancel directly from your account dashboard anytime.
5.Support & Setup
Is there onboarding support?
Yes. We provide a guided onboarding flow and step-by-step tutorials.
How long does setup take?
Most users are fully up and running within 24-48 hours of subscription.
Do you offer live chat or email support?
Yes, we offer both. Also there is a Book A Call option.
Do you provide done-for-you setup?
Premium setup services are available upon request.
What if I get stuck?
You can reach out anytime—we're happy to help.
Can you help migrate my data?
Yes, we assist with simple migrations from other platforms.
Where can I find help articles or tutorials?
In your dashboard, under the 'Client Portal'.
Is there a community I can join?
Yes! Join our private Facebook group for support and networking.
Can I book a walkthrough or live demo?
Yes, just contact support or click the “Book A Call” button.
Do I need to hire a developer to use it?
Nope! It's designed to be fully self-serve—even if you’re not tech-savvy.
6.Security & Data
Is my data safe with Process Cheetah?
Yes. We use secure cloud infrastructure and encryption to protect your data.
Do you sell my data?
Never. Your data is yours—we don’t sell or share it.
Is the platform GDPR-compliant?
Yes. We comply with GDPR and other major data protection regulations.
Where is my data stored?
Your data is stored securely in trusted cloud servers based in the UK and EU.
Who can access my customer data?
Only you and authorized users on your team. We do not access your data without permission.
Can I delete my data anytime?
Yes. You can export or delete your data from your dashboard.
Do you backup customer data?
No. We donot take backup of the customer data. You are able to take a offline copy of the customer records.
Are payments processed securely?
Yes. All payments are handled via trusted PCI-compliant providers like Stripe.
Can I control what the AI has access to?
Absolutely. You can define data access settings and review permissions.
Do AI Agents store customer conversations?
No, AI Agents doesnot make a copy of the customer conversations.
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